AmoCRM Opinion: The Best CRM for Social Networks in 2024?

Result of our test: 4,3/5

AmoCRM will give you the possibility to better manage your social networks and your emails. No more lost leads, here they will all be centralized in one place.

Discover AmoCRM

Are you tired of having many different files in which your prospects are registered? Indeed, you can have the risk to lose your lead. But for that there is a simple solution, a CRM.

A CRM is a software that will allow you to have a better management of digital tools. It will centralize the important things in one place.

Using such a tool could save you or your company considerable time. Some software promise to save you about 1.5 hours on administrative tasks.

To help you see more clearly, we will introduce you to AmoCRM, one of the best CRM for social networks in 2022. Discover now our test to make an opinion on it…

Presentation of AmoCRM

AmoCRM is a professional tool that helps salespeople increase their revenues. The goal is to give them a head start on the competition.

To prove the quality of the software, it has received several awards. Most notably the 2016 Expert’s Choice award distributed by FinancesOnline. The company was also praised by Software Advice and G2Crowd.

Today, AmoCRM is considered one of the best digital solutions to increase sales.

The company has tens of thousands of customers and over 500,000 users .

The main purpose of using this software is to keep your prospects warm. The tool collects in a database all your potential customers and this on several media(Facebook, WhatsApp, etc.)

Finally, AmoCRM will be there to support users when they connect with their customers. This allows you to stay engaged with each lead.

Who is AmoCRM for?

AmoCRM is a software that is intended for all professionals who want to develop their sales. It can be easily integrated with different communication channels. Moreover, the interface is very easy to use.

Initially, AmoCRM is aimed at single people who have just launched their business. For them, getting leads will be something very important. This will allow them to develop their business and build a clientele quickly.

In a second phase, the tool is aimed at companies with a sales department. This will allow them to have a complete management of their prospects until the purchase. But also to be able to manage the sales people by assigning them tasks.

If you want to know more about other social network CRMs, we will give you some alternatives at the end of this article.

The main features of AmoCRM

As far as the functions of AmoCRM are concerned, there are many. We will only introduce you to the most important ones.

Here are some of them:

Lead buying process

The buying process or pipeline is the major place on AmoCRM. In fact, it is the overview of your current transactions identified by steps. These steps represent the customer’s buying process.

When you create your AmoCRM account, a basic pipeline will be created. Of course, you can decide to modify or not each step.

In addition, you will also be able to create multiple pipelines if you have multiple types of leads or products.

Adding leads

This may sound silly, but without leads the software is useless. Here you can add your leads manually or import them from an Excel file.

Did you think we were done with this feature? Think again, because with AmoCRM your prospects will also be added to your database automatically.

How is this possible? Well now, when someone calls or sends a message on Facebook, they will be directly registered as a prospect.

Contact forms

AmoCRM also allows you to create forms that you can integrate on your site.

The design is relatively simple and you will have a great capacity of customization. You can, for example, change the background, the color, add fields, etc.

Then, you will just have to copy and paste the lines of code that the tool will give you, then integrate them into your website.

Finally, the synchronization with AmoCRM will be done automatically.

Chat integration

When someone contacts you through Facebook Messenger you will be able to access the conversation in AmoCRM.

If the message comes from a new lead, you will be able to create a new lead record for him. However, if he is already a customer you can link the chat to his profile.

Integration of Facebook Ads leads

You probably use Facebook ads to promote your products. It is then important for you to use this feature.

You will be able to integrate all the people who clicked on your ad into AmoCRM.

This feature will also allow you to target the leads you want in your advertising campaigns.

Schedule and tasks

The goal of AmoCRM is to ensure that every prospect is taken care of, regardless of their level in the pipeline. For each of them, a task must be assigned.

On the interface of the tool, you will have colors assigned to each profile. Yellow means that no task has been assigned yet. The red that the completion of the task is late. And green means that the task has to be done during the day.

To facilitate the management of these tasks, you have access to a calendar tab. It will show you everything you need to do.

Statistical reports

A very important function, because it is this one that will show you if you have done your job well or not. This part will allow you to measure and track your performance .

In addition, you will be able to generate several analysis reports in real time. You will also have all kinds of filters at your disposal.

In addition, this option also allows you to monitor the performance of your team members using the tool.

Automation

Certainly one of the most interesting features. This will allow you to automate every step of the purchasing process.

That is, when a prospect reaches a certain stage, he or she can receive an email automatically. It’s up to you to sort it all out beforehand.

Once all this is done, you will see your sales increase rapidly.

Rates for AmoCRM

As far as pricing is concerned, the site offers three different packages:

• The Base Plan: which will cost 15€/month per user. However, you will be limited to 2500 active leads and 12500 contacts. As far as storage is concerned, you will have access to 100 MB. Moreover, you won’t have access to bots and automations.

• The Advanced Plan: which will cost 25€/month per user. You will be able to manage up to 5000 prospects and 25000 contacts. As far as storage is concerned, you will have 200 MB of capacity. In addition, you will have access to almost all the features.

• The Enterprise Plan: here the price is 44€/month per user. As for the management capacity, it will be 10,000 for prospects and 50,000 for contacts. In addition, for storage you will have 500 MB of capacity. Finally, with this plan you will have access to all the features.

Advantages and disadvantages of AmoCRM

After introducing you to the AmoCRM tool, we will now give you the main advantages and disadvantages.

The advantages

✅ Integration of major social networks.

✅ Intuitive software.

✅ Easy to use user interface.

✅ Sales Analysis Report.

✅ Assign which task to perform for each prospect.

The disadvantages

❌ Filtering options sometimes limited.

❌ Some bugs with some bots.

❌ Lots of features, which takes time to master.

In summary: our opinion on AmoCRM

To conclude, AmoCRM is a very complete tool for managing your social networks, emails and calls. The interface is easy to use and very intuitive. You can discover the software without pulling your hair out.

Moreover, it is a tool with a very good quality/price ratio. However, the company does not offer a free trial, which is unfortunate. But you can ask them for a demo if you want.

Still on the price level, the site proposes 3 offers. Each one has its own characteristics and is suitable for several types of people. This is fine for entrepreneurs as well as for large companies.

Finally, if you want to use all the power of this software, the company has a Youtube channel. On top you will find a lot of videos explaining each of the features.

Alternatives to AmoCRM

After this presentation of the AmoCRM tool you are still not convinced? Let us introduce you to some alternatives:

ContentStudio ContentStudio is a software available online that will give you the possibility to centralize a lot of actions related to social networks. You will be able to, for example, plan, analyze, post and many more. Today, this tool has nearly 80,000 users.

Nimble: This is a specialized CRM for Office 365 and the Google suite. It will save you time in data entry. It also tracks social network, email and SMS interactions. The tool will allow you to simplify your tasks. You can plan events or coordinate calendars. In addition, the user interface is easy to understand.

Hubspot: One of the most famous CRM, it will also allow you to better manage your social networks. You will be able to schedule posts, track your interactions and analyze your performance. Hubspot is known for its ease of use and the power that their tool offers. If you use it, you won’t be disappointed.

How to use AmoCRM ?

We are coming to the end of this article, you are interested in the tool and you would like to learn how to use it better?

We leave you with an explanatory video on this subject.